Tier 1Network Operations

WatchguardNetwork Operations Center

The managed network base. We keep your routers, switches, firewalls, and servers monitored, backed up, and healthy around the clock, watched by a senior engineer who knows your environment, not a support queue.

Get Started Compare All Tiers

What's Included

Watchguard Features

✓Device monitoring & uptime tracking
✓Configuration backup & change detection
✓Real-time availability dashboards (Grafana)
✓Automated alerting with SLA-backed response
✓Ticketed incident tracking for every event
✓Monthly service report with metrics and trends
✓30-minute monthly review call
✓Dedicated senior engineer, direct access
·SIEM & log analysis
·Threat detection & response
·Vulnerability scanning
·Incident response per NIST 800-61
·vCISO & compliance program management

Every tier includes real-time dashboards, ticketed incident tracking, a monthly service report, and a dedicated senior engineer. No tier-1 triage, no handoffs.

Tier 1: Watchguard

FocusNetwork Operations

PricingContact for Quote

Best FitSmall to mid-size networks

Engineer AccessSenior Only, Direct

Schedule a Consultation Upgrade to Fortress →

Service Details

What We Deliver

Device Monitoring

✓24/7 polling for all managed devices
✓Uptime and availability tracking
✓Real-time alerting on failures
✓Customizable thresholds per device type
✓Coverage for routers, switches, firewalls, servers

Configuration Management

✓Automated config backups on schedule
✓Change detection and alerting
✓Config diff comparison
✓Restore-ready backup archive
✓Change log for audit purposes

Reporting & Visibility

✓Grafana dashboards, live view
✓Monthly service report (10 sections)
✓Trend analysis over time
✓Incident history and resolution times
✓30-minute monthly review call

Ready to Get Started?

Schedule a free 30-minute consultation to assess your monitoring needs.