Tier 1Network Operations

WatchguardNetwork Operations Center

Contact for pricing based on your device count and environment.

What's Included

Watchguard Features

✓Device monitoring & uptime tracking
✓Configuration backup & change detection
✓Real-time availability dashboards (Grafana)
✓Automated alerting with SLA-backed response
✓Ticketed incident tracking for every event
✓Monthly service report with metrics and trends
✓30-minute monthly review call
✓Dedicated senior engineer — direct access
—SIEM & log analysis
—Threat detection & response
—Vulnerability scanning
—Incident response per NIST 800-61
—vCISO & compliance program management

All tiers include real-time dashboards, ticketed incident tracking, monthly service report, and dedicated senior engineer access. You work directly with the engineer monitoring your environment, not a support queue.

Tier 1 — Watchguard

FocusNetwork Operations

PricingContact for Quote

BillingFlat Monthly Rate

Device Range50–500 Devices

Prepay Discount10% Annual Prepay

Engineer AccessSenior Only — Direct

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Service Details

What We Deliver

Device Monitoring

✓24/7 polling for all managed devices
✓Uptime and availability tracking
✓Real-time alerting on failures
✓Customizable thresholds per device type
✓Coverage for routers, switches, firewalls, servers

Configuration Management

✓Automated config backups on schedule
✓Change detection and alerting
✓Config diff comparison
✓Restore-ready backup archive
✓Change log for audit purposes

Reporting & Visibility

✓Grafana dashboards — live view
✓Monthly service report (10 sections)
✓Trend analysis over time
✓Incident history and resolution times
✓30-minute monthly review call

Ready to Get Started?

Schedule a free 30-minute consultation to assess your monitoring needs.